Risk
Equipment without an inventory
No one has a complete view of what exists, where it is or who manages it.
Control
A living inventory with owners
Every system has context, an accountable owner and a history.
External IT department for companies in Timișoara and Timiș County
Managed IT for your company. One accountable partner.
We manage IT support, infrastructure and security for companies with teams of 5–150 people. We work remotely and on-site in Timișoara and Timiș County, from user support and Microsoft 365 to servers, backup and operational applications. We start with an initial assessment to identify known risks and decide what needs technical verification.
- Remote and on-site in Timișoara and Timiș County
- B2B operational support
- Teams of 5–150 people
RISK / CONTROL
What is not documented becomes risk.
OWNERSHIP / OPERATIONS
Incidents, access and infrastructure follow one path.
CLARITY / HANDOVER
First we establish what is there. Then we change what needs changing.
From reaction to control
IT problems rarely appear at once. They build quietly.
An account left active, an untested backup or a device without a clear owner can go unnoticed for months. We identify and document these issues before an incident turns a small problem into a business interruption.
Risk
Access granted “temporarily”
Accounts and permissions accumulate without a proper review.
Control
Reviewed, documented access
Permissions follow roles and departures do not leave doors open.
Risk
Backups assumed, not tested
Having a copy does not mean the business can resume after an incident.
Control
Recovery that is checked
You know what is protected, where it lives and how work resumes.
Risk
Support from too many directions
Vendors pass issues around while the internal team holds all the context.
Control
One point of accountability
HAVOC IT coordinates the incident, documentation and vendors involved, so your team no longer has to act as the technical intermediary.
Managed IT operations
Support, infrastructure and security work together.
We take responsibility for the IT services that affect day-to-day work: user support, infrastructure management, Microsoft 365, servers, backup and security measures. For operational applications such as SAGA, we can also handle configuration, diagnostics and technical troubleshooting, with clear boundaries between IT support and accounting or tax decisions.
01
Support for people and devices
One clear channel for incidents, requests and change, without turning your team into technical intermediaries.
- Remote and on-site helpdesk
- Workstations and accounts
- Onboarding and offboarding
- Vendor coordination
02
Infrastructure and cloud
Network, servers and cloud services managed as one system, rather than separate purchases.
- Network, Wi-Fi and VPN
- Microsoft 365 and cloud services
- Servers and virtualisation
- Backup and continuity
03
Security and control
Practical measures suited to how your company works, explained without the drama.
- Identity and access
- Endpoint and e-mail protection
- Updates and secure configuration
- Incident response planning
Server management is available from 60 €/server/month, depending on role, complexity and continuity requirements. + VAT (21%)
Does your company use SAGA?
We provide technical support for SAGA configuration, diagnostics and troubleshooting. We investigate issues within the IT scope and escalate accounting or tax matters separately to the appropriate specialist. We do not provide accounting or tax advice.
Managed IT services for companies in Timișoara and Timiș County
Much of day-to-day IT support can be handled remotely. When an issue involves networks, servers, hardware or physical infrastructure, we can also provide on-site support for companies in Timișoara and Timiș County, according to the agreed service plan and SLA.
The approach is simple: we solve remotely what can be handled efficiently remotely, and we go on-site when the situation genuinely requires it.
Controlled transition
We take over IT in stages. Your team keeps working.
Taking over IT management does not mean replacing your infrastructure. We first establish what you have, what works and where the risks are, then agree on the order of work so your team can keep operating.
- 01
Assessment and context
We speak with key people, inventory the systems and find the gaps where ambiguity creates risk.
- 02
Plan and ownership
We separate urgent work from planned work and define who approves, who acts and how we communicate.
- 03
Transition in safe windows
We take over access, documentation and vendors without needless change during working hours.
- 04
Continuous operations
Support, maintenance and recurring reviews settle into a predictable rhythm visible to management.
Monthly packages
You know where the cost starts.
Plans start at 25 €/device/month + VAT. The final price depends on the number of devices, your infrastructure and the agreed support limits. We confirm the configuration and SLA in the final proposal, following the initial discussion and any necessary technical checks.
Standard support hours: 09:00–17:00. Essential is remote-only; Business and Premium can include on-site support according to the proposal and SLA.
A billable device is an end-user desktop or laptop, physical or virtual; physical or virtual servers use the separate server administration pricing. Services and pricing are intended exclusively for companies and professionals contracting for business purposes.
Essential
25 €/device/month + VAT (21%)
For teams that need orderly support and consistently managed devices.
- Remote helpdesk
- User and workstation management
- Core inventory and documentation
- Periodic review
Business
39 €/device/month + VAT (21%)
For companies where continuity, access and vendor coordination matter every day.
- Everything in Essential
- Remote and on-site support
- Microsoft 365 administration
- Backup and access reviews
Premium
59 €/device/month + VAT (21%)
For organisations with more systems, locations or control requirements.
- Everything in Business
- Recurring planning and reporting
- Extended policies and controls
- Priority technical coordination
| Capability | Essential | Business | Premium |
|---|---|---|---|
| Support | Remote helpdesk | Remote and on-site | Remote and on-site |
| Administration | Users and workstations | Users, workstations and Microsoft 365 | Extended administration, as quoted |
| Documentation and control | Core inventory and documentation | Backup and access review | Policies, controls and reporting |
| Coordination | Standard | Vendor coordination | Priority technical coordination |
CRITICAL INFRASTRUCTURE
Some systems support work. Servers keep it moving.
Server infrastructure management
Servers should not be managed in the dark.
Whether it runs Windows Server or Linux, every critical server needs a clearly accountable owner, monitoring, maintenance, verified backups and up-to-date documentation.
01 / MAINTENANCE
Server Essential
For file servers, secondary servers and standard applications.
60 €/server/month + VAT (21%)
- OS updates and security hotfixes
- Monitoring, alerts and status review
- Managed server protection
- Maintenance documentation
Does not include user administration or Active Directory.
Discuss Server Essential02 / FULL ADMIN
Server Advanced
For domain controllers, primary applications and critical roles.
150 €/server/month + VAT (21%)
- Everything in Server Essential
- AD, GPO and identity administration
- Backup configuration and review
- Hardening, access and firewall coordination
Priority technical coordination for critical server incidents, scoped in the final proposal.
Discuss Server AdvancedClusters, high availability or complex multi-server infrastructure?
Request a technical assessmentFrom our work
We describe what we offer and document how we make technical decisions.
Real incident · From the field
Windows Server 2022 would not boot.
We spent nearly 10 hours attempting recovery before deciding to reinstall the system. Reinstallation and bringing the services back online took approximately 90 minutes. We documented what we checked, what failed and why we changed strategy.
See how we recovered the Windows Server 2022 servicesIT Journal · Pilot project
SAGA + Power BI — pilot project
We documented a pilot using SAGA/Firebird data for Power BI reporting, with controlled access, separate permissions, backup and validation of the results before the solution can be considered stable.
Read the full SAGA + Power BI pilot in the IT Journal →Guide · Practical checks
Internet not working: what to check first
Check whether the issue affects one device or the whole office, distinguish Wi-Fi from a wired connection and gather useful information before changing settings.
Read the guide to initial internet checks →Decisions documented in the IT Journal
In the IT Journal, we document other real incidents, migrations and projects, including the decisions that worked, those that did not and the limits of the solutions we tested.
Explore projects and incidents in the IT Journal →Practical experience, clearly explained
Not every IT problem needs an immediate intervention. Our Guides document simple, safe checks teams can make before escalating an issue. The materials draw on situations we encounter in our work, rather than topics chosen only to attract traffic.
Explore the IT Guides →The people discussing the solution are also accountable for it.
HAVOC IT is built and run by the people who manage our clients' infrastructure. Commercial discussions, technical assessments and implementation decisions stay with people who work together throughout the process.
Bogdan Costan
Co-Founder & Principal IT Consultant
Windows · Linux · Microsoft 365 · Intune · Active Directory · Cloud
View experience on LinkedInRadu Ciocan
Co-Founder & Operations Lead
SAGA configuration · Technical diagnostics · Troubleshooting · Printers · Networking · IT support · Active Directory
Questions about working with HAVOC IT
What does an outsourced IT department mean?
HAVOC IT becomes a single point of accountability for your day-to-day IT support, infrastructure and security. We coordinate requests, documentation and vendors within an agreed scope, with clear responsibilities and escalation paths.
Do you provide on-site IT support in Timișoara?
Yes. We provide remote and on-site support in Timișoara and Timiș County within the limits agreed in the proposal and SLA. Essential is remote-only; Business and Premium can include on-site support. Standard support hours are 09:00–17:00.
What company size is your Managed IT service designed for?
Our Managed IT service is designed for companies with teams of 5–150 people. The service scope is agreed around your devices, infrastructure and support needs.
Can you work alongside our existing IT vendors?
Yes. Vendor coordination is part of how we manage IT. We agree on responsibilities and escalation paths, coordinate incidents and keep the documentation together so your team does not have to relay technical details between providers.
Do you provide technical support for SAGA?
Yes. We can investigate configurations, errors and operational issues affecting SAGA's technical operation. We do not provide accounting or tax advice, and issues outside the IT scope are escalated to the appropriate specialist.
Do we need to replace our servers and existing systems when you take over IT management?
No. We first document your current infrastructure and identify what works, what presents a risk and what needs technical validation. Changes are prioritised and planned only where they are justified.
What is included in the initial IT assessment?
It starts with a free 30–45 minute discussion, with no technical access to your systems. You receive a summary of known risks and the points that need technical verification, a proposed next step if a deeper assessment is justified, and one clear contact for the next stage.
Is the initial assessment a security audit or penetration test?
No. The initial assessment is not a security audit, penetration test, vulnerability scan or compliance audit. Any later technical assessment has a defined scope, explicit authorisation and controlled access.
How much do Managed IT services cost?
Plans start at 25 €/device/month + VAT. The final price depends on your device count, infrastructure and agreed support limits. A billable device is an end-user desktop or laptop, physical or virtual; server management is priced separately, from 60 €/server/month + VAT. We confirm the configuration and SLA in the final proposal after the initial discussion and any necessary technical checks.
The first step
We start with what you have, not with what we want to sell.
The initial assessment starts with a 30–45 minute discussion and no technical access to systems. We outline known risks and identify what needs technical verification.
The initial discussion gives you:
- a summary of known risks and the points that need technical validation;
- a clear next step if a deeper technical assessment is justified;
- one clear contact for the next stage.
The initial assessment is not a penetration test, vulnerability scan or compliance audit. Any later technical assessment has a defined scope, explicit authorisation and controlled access. Do not send passwords, administrative accounts or configuration exports through the form or ordinary e-mail.
office@havoc-it.ro +40 754 820 976 +40 720 126 281 HAVOC IT SRL · Tax ID: 52016565 · Trade Register: J2025044575008 Share capital: RON 200 Str. Florilor nr. 1/V, sat Dumbrăvița, com. Dumbrăvița, jud. Timiș, România