From the field
Windows Server 2022 would not boot.
We tried recovery before reinstalling: almost 10 hours of recovery and 90 minutes to reinstall, restoring services.
Read the technical account
The external IT department for companies
Managed IT for your company. One accountable partner.
We manage support, infrastructure and IT security for teams of 5–150 people. We start with an initial assessment to outline known risks and identify what needs technical verification.
- Remote and on-site
- B2B operational support
- Teams of 5–150 people
RISK / CONTROL
What is not documented becomes risk.
OWNERSHIP / OPERATIONS
Incidents, access and infrastructure follow one path.
CLARITY / HANDOVER
First we establish what is there. Then we change what needs changing.
From reaction to control
IT problems rarely appear at once. They build quietly.
A lingering account, an untested backup, a device with no clear owner. A clearly scoped technical check puts these in order before an outage sets the priorities for you.
Risk
Equipment without an inventory
No one has a complete view of what exists, where it is or who manages it.
Control
A living inventory with owners
Every system has context, an accountable owner and a history.
Risk
Access granted “temporarily”
Accounts and permissions accumulate without a proper review.
Control
Reviewed, documented access
Permissions follow roles and departures do not leave doors open.
Risk
Backups assumed, not tested
Having a copy does not mean the business can resume after an incident.
Control
Recovery that is checked
You know what is protected, where it lives and how work resumes.
Risk
Support from too many directions
Vendors pass issues around while the internal team holds all the context.
Control
One point of accountability
We coordinate the incident, the documentation and every vendor involved.
Managed IT operations
Support, infrastructure and security work together.
We take care of the issues that interrupt work, the infrastructure that keeps it moving and the controls that reduce exposure.
01
Support for people and devices
One clear channel for incidents, requests and change, without turning your team into technical intermediaries.
- Remote and on-site helpdesk
- Workstations and accounts
- Onboarding and offboarding
- Vendor coordination
02
Infrastructure and cloud
Network, servers and cloud services managed as one system, rather than separate purchases.
- Network, Wi-Fi and VPN
- Microsoft 365 and cloud services
- Servers and virtualisation
- Backup and continuity
03
Security and control
Practical measures suited to how your company works, explained without the drama.
- Identity and access
- Endpoint and e-mail protection
- Updates and secure configuration
- Incident response planning
Server management is available from 60 €/server/month, depending on role, complexity and continuity requirements. + VAT (21%)
Controlled transition
We take over IT in stages. Your team keeps working.
We do not begin with dramatic change. We begin with context, priorities and a clear order of intervention.
- 01
Assessment and context
We speak with key people, inventory the systems and find the gaps where ambiguity creates risk.
- 02
Plan and ownership
We separate urgent work from planned work and define who approves, who acts and how we communicate.
- 03
Transition in safe windows
We take over access, documentation and vendors without needless change during working hours.
- 04
Continuous operations
Support, maintenance and recurring reviews settle into a predictable rhythm visible to management.
Monthly packages
You know where the cost starts.
These are starting prices and exclude VAT. The exact scope and service limits are confirmed in the proposal after the initial discussion and, when needed, technical verification. Services and pricing are intended exclusively for companies and professionals contracting for business purposes.
Standard support hours: 09:00–17:00. A billable device is an end-user desktop or laptop, physical or virtual; physical or virtual servers use the separate server administration pricing.
Essential includes remote support only. Business and Premium include on-site interventions within the limits agreed in the final proposal and SLA.
Essential
25 €/device/month + VAT (21%)
For teams that need orderly support and consistently managed devices.
- Remote helpdesk
- User and workstation management
- Core inventory and documentation
- Periodic review
Business
39 €/device/month + VAT (21%)
For companies where continuity, access and vendor coordination matter every day.
- Everything in Essential
- Remote and on-site support
- Microsoft 365 administration
- Backup and access reviews
Premium
59 €/device/month + VAT (21%)
For organisations with more systems, locations or control requirements.
- Everything in Business
- Recurring planning and reporting
- Extended policies and controls
- Priority technical coordination
| Capability | Essential | Business | Premium |
|---|---|---|---|
| Support | Remote helpdesk | Remote and on-site | Remote and on-site |
| Administration | Users and workstations | Users, workstations and Microsoft 365 | Extended administration, as quoted |
| Documentation and control | Core inventory and documentation | Backup and access review | Policies, controls and reporting |
| Coordination | Standard | Vendor coordination | Priority technical coordination |
CRITICAL INFRASTRUCTURE
Some systems support work. Servers keep it moving.
Server infrastructure management
Servers should not be managed in the dark.
Windows Server or Linux, every critical role needs an owner, maintenance and documented checks.
01 / MAINTENANCE
Server Essential
For file servers, secondary servers and standard applications.
60 €/server/month + VAT (21%)
- OS updates and security hotfixes
- Monitoring, alerts and status review
- Managed server protection
- Maintenance documentation
Does not include user administration or Active Directory.
Discuss Server Essential02 / FULL ADMIN
Server Advanced
For domain controllers, primary applications and critical roles.
150 €/server/month + VAT (21%)
- Everything in Server Essential
- AD, GPO and identity administration
- Backup configuration and review
- Hardening, access and firewall coordination
Priority technical coordination for critical server incidents, scoped in the final proposal.
Discuss Server AdvancedClusters, high availability or complex multi-server infrastructure?
Request a technical assessmentThe first step
We start with what you have, not with what we want to sell.
The initial assessment starts with a 30–45 minute discussion and no technical access to systems. We outline known risks and identify what needs technical verification.
The initial discussion gives you:
- a summary of known risks and the points that need technical validation;
- a clear next step if a deeper technical assessment is justified;
- one clear contact for the next stage.
The initial assessment is not a penetration test, vulnerability scan or compliance audit. Any later technical assessment has a defined scope, explicit authorisation and controlled access. Do not send passwords, administrative accounts or configuration exports through the form or ordinary e-mail.
office@havoc-it.ro +40 754 820 976 +40 720 126 281 HAVOC IT SRL · Tax ID: 52016565 · Trade Register: J2025044575008 Share capital: RON 200 Str. Florilor nr. 1/V, sat Dumbrăvița, com. Dumbrăvița, jud. Timiș, România