Outsourced IT support
Outsourced IT support with one clear request path.
We take ownership of day-to-day requests and maintain visibility across workstations, users and the suppliers involved.
For companies without a complete internal IT team.
The service provides one point of contact for teams that need orderly support and recurring administration.
Problems we take on
- Incidents and requests affecting workstations and users.
- Access that needs to be granted, changed or withdrawn.
- Requests stalled between suppliers without clear technical ownership.
What is included
- Helpdesk and workstation support.
- User onboarding and offboarding.
- Inventory, documentation and supplier coordination.
What is scoped separately
- Infrastructure projects and major changes have a separate scope and proposal.
- Third-party licences, equipment and supplier services are not assumed to be included.
Remote and on-site
- Essential: EUR 25/endpoint/month + VAT 21%; remote support only.
- Business: EUR 39/endpoint/month + VAT 21%; remote and on-site support within the final proposal and SLA limits.
- Premium: EUR 59/endpoint/month + VAT 21%; remote and on-site support within the final proposal and SLA limits.
How we take over support
Inventory
We clarify users, workstations and suppliers.
One path
We define how requests enter, are prioritised and escalated.
Management
We resolve, document and track requests within the agreed scope.
Next step
Need one clear support path?
Describe your team and current setup, and we will clarify the appropriate scope.
Discuss IT support